When you have purchased and downloaded your certs, you will then need to apply a number to the cert before you complete it (you will be prompted if you attempt to complete a cert before applying a number).
To do this, you will need to first make sure your user has the correct privileges to complete this process. Follow this guide and ensure the 'Can Assign Certificate Numbers' privilege is allowed.
You can view the remaining cert type quantities you have by going to View > Certificates > Numbers.
To apply a number, open the certificate you require and go to Tools > Apply Cert Number.
Note: if this option is greyed out, you might still need to register the software.
The next available number will then be applied to the cert and will appear in the top left of the cert.
An alert will appear if you do not currently have cert numbers available for the cert type. Click 'Yes' if you would like to purchase more numbers. You can see the full list of your available numbers by going to View > Certificate > Numbers.
If you need to download your purchased cert numbers, see the steps in this article.
If you needed to remove the number from an uncompleted cert, go to Tools > Remove Cert Number. You will not be able to remove a cert number if the cert has been completed.
Published: February 2019
Last Updated: April 2020