The new NICEIC Cert Software was released early January 2019. Here are some of the most asked questions about the software.
Anything we've missed? Leave any questions in the comments below or get in touch.
How do I get the 18th Edition Software upgrade?
If you are a current user of the 17th Edition software, you can request the new upgrade here. Our tech team will then promptly send over an email with the software link along with a detailed guide to fully install the program. Follow these instructions and you'll be up-and-running in no time.
If you have not yet started to use the NICEIC Cert software but would be interested in trying it out, we have a free demo available for you to download and see if the product is right for you. You can find the pricing structure for the full software here.
Need a new installer link or need to move your database to a new location? You can raise this with our tech team so we can help with any necessary server moves.
Is this an update to V1 (2008-2018) or a new installation?
This is a new installation as it is a brand-new program. If you are a current NICEIC Cert Software user you will need to install the new program alongside the old program, rather than running an update. You will still be able to access the old program easily to view your completed 17th edition certs when required.
What is the password when first opening the new program?
The default password for the new software can be found in your welcome email you should receive when first requesting the installation. If you have not received your instruction email, please get in touch.
We strongly advise you to change this password after first logging in. Do this by going to File > My Account > Change Password.
What is my product code when registering the software?
You will need to enter your product code when you first register your software. When prompted to register, simply select the ‘Request Details’ button and enter your company details into the form provided. The product code will then be sent to the email you supply here.
How can I access the software when working remotely?
There are a couple of options for accessing NICEIC Cert Software remotely, including using a VPN remote access or moving the server to a new laptop or computer. See this blog post for more information on how to work remotely with the software.
What’s the best way to get support if I need it?
We offer many ways for you to contact us to find the tech support you need quickly when you need it.
You can call our tech team on 0117 902 2012 between 8:30am-5:30pm, Monday to Friday. During busy hours, we can raise a ticket for you or you can leave your request online and our team will get back to you as soon as possible.
We also have a growing knowledge base for the NICEIC Cert Software, with plenty of articles, getting started guides and video tutorials for you to browse whenever you need.
How do I transfer my data from the old software?
We have implemented a data conversion tool which will convert the following:
• Address Book
• Test instruments
• Distribution Board Library – including all boards on templates
• Signatures, along with some other information, which will come across to form the beginning of your user base
Due to the differences in technology between the old program and the new, unfortunately, you can't convert a template. However, distribution boards from the templates will transfer across. We aim to assist users with the transition between the old and new software as best as we can with the new data conversion tool. You can see our tutorial for this tool here.
How do I edit a completed cert?
When a cert is locked after completion, you can make edits by selecting the padlock icon in the top right of a cert. For a more detailed guide, see this support article.
Please note that you will not be able to edit the test results, applied cert number or circuit details on a completed cert.
How do I create a template from a cert?
You can easily create templates from a cert you have filled in or completed. Open a cert and go to Tools > Create Template. Once you have successfully created your template, you can find it in the 'Template' tab where you can quickly apply it to a new cert. See more about creating templates here.
How do I set up signatures for my engineers?
In the new software, you will need to set up your engineers as an office user before you can add their signature. Firstly, set up the user and set their password. This user then needs to log into the software with and go to Edit > Signature Setup to then create a signature for that user. Read our full support article for setting up signatures here.
How do I back-up the software?
There is an auto backup feature in the new software. A video tutorial for how to schedule backups for the software can be found here.
How can NICEIC Cert Software save me time?
NICEIC Cert Software has many time-saving features to make your life easier. Including quick fill short keys within the circuit details section of a certificate, which allow you to copy the line of text above, enter N/A in all blank fields and add new rows.
You can also use our iOS or Android apps, which allow you to create, edit and send certificates from a tablet onsite. So there's no need to return to the office between jobs; you can access your certs anytime, anywhere.
Does the software use the latest maximum Zs calculations?
The new software will use the up-to-date maximum Zs values. These will be automatically applied to circuits when the essential details have been populated within the Protective Devices section. You can read more about Max Zs here.
Why is my software still in Trial Mode?
This might be because you haven't yet registered your software. Go to Help > Register Software to get started with this process. We have a step-by-step guide to help you complete this here.
Will you be releasing a software version for use on an iMac?
Unfortunately, no, the NICEIC software isn’t supported on Mac OS, only Windows. We have found there isn’t a high enough demand to warrant the large investment this would require. We do have some customers successfully using our products on a Mac and there are some potential solutions for running Windows on Mac OS that you could use the most popular being:
- Dual-boot between Mac OS and Windows by purchasing a copy of Microsoft Windows and using Apple’s Boot Camp
- To run Windows in a virtual machine within Mac OS by purchasing products such as Parallels Desktop or VMware Fusion.
Please note, the Clik Support Team would not be able to support setting these up for you. However, you can speak to your local IT support or Apple support to get more advice on getting this to work for you.
Which 18th edition certs are currently available?
We have listed all the certs currently available here. The software will notify you when new certs are available; you can then download them by going to Help > Check for Certificate Updates.
Will we have access to old certs/what will happen to unused cert numbers?
No, you will not have access to old certs. As the new software is a separate program, it will only have the 18th edition electrical certs and above. If you want/need to access old certs, it is advised to keep the old system alongside this new installation. Unfortunately, you won’t be able to carry unused cert numbers to the new system; it is best to speak to the NICEIC directly regarding unused e-certs.
Can we still buy and use 17th edition certs?
All new installations, as of 1 January 2019, will need to be completed to the 18th edition wiring regulations, which can only be completed with the new software. 17th edition certs will not be compatible with the new upgrade.
We do not distribute or manage certs here at Clik, so if you do have further concerns regarding using 17th edition certs for ongoing jobs, we advise getting in touch directly with the NICEIC.
Do I have to buy more certs and how do I do this?
Yes, you’ll need to buy the 18th edition certs, which will be available for purchase in the usual way on the NICEIC website or on the phone to their sales team once you are set up on the new system. Alternatively, you can go directly to Help > Purchase Certs within the software.
17th edition certs are not compatible with this software, you would have to refer to V1 to view your previous completed certs.
How do I download my purchased certs?
You can download your cert numbers by going to View > Certificate > Orders in the software. This should display the list of certs you have ordered, along with the option to download the order. After completing this step, you can continue to work through your certs and apply the numbers as and when you like. A tutorial on how to download certs can be found here.
If you are having problems downloading 18th edition certs, firstly make sure you have installed the new software (if you are unsure email firstname.lastname@example.org) and be sure to make sure your certificates are up-to-date by going to Help > Check for certificate updates.
Why have my purchased certs disappeared?
When going to View > Certificate> Orders, you should display the certs ready to download and your order history. If this list is empty, it may mean you have already downloaded the certificate numbers from this order. By going to View > Certificate > Numbers, you can view how many cert numbers you have left.
This process works slightly differently to the previous system; you can create a new cert before downloading the certificate numbers. You must apply a certificate number during the process of completing certs. For more information, see this support article with accompanying video tutorial.
Licencing & Costs
Is there a cost/do I have to pay for it?
The new NICEIC Cert Software is included with your Clik Cover renewal, therefore making the new upgrade free if you have valid Clik Cover for NICEIC. If you have any queries regarding your renewal date, please contact your account manager.
If you are new to the software, you can look at our pricing details or get in touch with an account manager directly to discuss costs. Once you've purchased the software it's yours for life and you'll receive free updates for one year. If you wish to carry on receiving updates and upgrades there is an annual fee of £80 +VAT.
Will the licensing remain the same as V1?
Yes, the licensing will remain the same. The NICEIC Cert Software licensing is concurrent, meaning it can be installed across as many desktops as you wish. However, only one copy for each licence purchased can be used at any one time. Licensing is split into ‘Office’ and ‘Field’ and you can see more about how field licensing works here.
Clik Cert Electrical & Field Mode
What is Field Mode?
Field Mode is a slimmed-down version of the NICEIC Cert Software that you can use offline on your laptop when out of the office. Find out more about Field Mode in our overview video.
When is the Clik Cert Electrical Android app available?
The Android app accompanying the NICEIC Cert Software is available now. You can download Clik Cert Electrical in the Google Play store here.
What is my username when opening Field Mode or Clik Cert Electrical?
When creating a new user, the first name and surname entered will be the username when logging into Field Mode or Clik Cert Electrical. This can be viewed by going to View > Staff in the office software.
What is my pin number?
You will find your pin number for Field Mode and Clik Cert Electrical in Edit > Settings > Field Users in the offie software. Follow the guide here for step-by-step instructions.
The software says we need to renew. How do we do this?
If you are met with a message to tell you to renew when first trying to register the software, it means your Clik Cover is not up-to-date. You must renew your cover licence in order to receive the new software for free. This can be done quickly on our website or by getting in touch with your account manager on 0117 902 2012.
The software says we need to apply a certificate number. How do we do this?
A prompt message will appear if you try to complete a cert without applying a certificate number. This method is different from the previous version of the software. You can do this by opening the certificate you require and go to Tools > Apply Cert Number. A step-by-step guide can be found here.
The software says I do not have the correct privileges
The correct privileges will be required for a number of features in the office software and field programs. You will need an Admin user or user with privileges to access the staff settings (View > Staff > Privileges) to adjust the privileges for the user in order to view certain modules or actions. See full details on user privileges here.
Published: January 2019
Last Updated: July 2020