Engineer Not Receiving Jobs - CJ

If an engineer can’t locate a job on their mobile device, please check the following:

On Android Devices:

1. Check the filter within the jobs list (top right corner) and set it to either all or outstanding jobs (screenshot below set to week). You can then try and search for the job.
   
   
   
   
2. In the office, check that the job is NOT ticked as complete in Clik Service and that the affected engineer is assigned to the job with the sync box ticked (both highlighted in red below).
   
   
   
   

On Apple Devices:

1. Check the filter within the jobs list (click on the magnifying glass in the top-right corner and choose Apply Filter) and set it to either All or Outstanding Jobs. Make sure the other filters are set to show all. You can then try and search for the job.
   
   
2. In the office, check that the job is NOT ticked as complete in Clik Service and that the affected engineer is assigned to the job with the Sync box ticked (both highlighted in red below).
   
   
   
   

If the engineer still can not see the job try making a change to the job in Clik Service, save it and then sync it. Once the sync is complete, ask the engineer to check for new jobs.

If the issue persists please contact our tech ninjas.